FreeScout vs Zammad
Both FreeScout and Zammad are self-hosted alternatives to Freshdesk, Help Scout and Zendesk. Both are filed under Ticketing.
Side by side
| Field | FreeScout | Zammad |
|---|---|---|
| Description | Email-based customer support application, help desk and shared mailbox. | Easy to use but powerful support and ticketing system. |
| GitHub stars | 4,627 | 6,064 |
| License | AGPL-3.0 | AGPL-3.0 |
| Platforms | PHP, Docker | Ruby, deb |
| Latest release | 1.8.249, 31 October 2026 | No release recorded |
| Repository activity | 31 October 2026 | 30 October 2026 |
| Health | Active | Active |
| Categories | Ticketing | Ticketing |
| Website | https://freescout.net/ | https://zammad.org/ |
| Source code | https://github.com/freescout-help-desk/freescout | https://github.com/zammad/zammad |
Where the records differ
Computed from the two records above: a line appears only where the dataset states a figure, a date or a set relation, and no line recommends one application over the other.
- Zammad has more GitHub stars in the dataset, 6,064 against 4,627.
- FreeScout recorded repository activity more recently, 31 October 2026 against 30 October 2026.
- FreeScout has a release on record (1.8.249); the dataset records no release for Zammad.
- Both are listed under the same license: AGPL-3.0.
- Platforms differ: FreeScout lists PHP, Docker; Zammad lists Ruby, deb.
- Both are filed under the same categories: Ticketing.