Frappe Helpdesk vs FreeScout
Both Frappe Helpdesk and FreeScout are self-hosted alternatives to Freshdesk and Zendesk. Both are filed under Ticketing.
Side by side
| Field | Frappe Helpdesk | FreeScout |
|---|---|---|
| Description | Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. | Email-based customer support application, help desk and shared mailbox. |
| GitHub stars | 3,470 | 4,627 |
| License | AGPL-3.0 | AGPL-3.0 |
| Platforms | Docker | PHP, Docker |
| Latest release | v1.31.1, 29 October 2026 | 1.8.249, 31 October 2026 |
| Repository activity | 31 October 2026 | 31 October 2026 |
| Health | Active | Active |
| Categories | Ticketing | Ticketing |
| Website | https://frappe.io/helpdesk | https://freescout.net/ |
| Source code | https://github.com/frappe/helpdesk | https://github.com/freescout-help-desk/freescout |
Where the records differ
Computed from the two records above: a line appears only where the dataset states a figure, a date or a set relation, and no line recommends one application over the other.
- FreeScout has more GitHub stars in the dataset, 4,627 against 3,470.
- Both repositories last recorded activity on 31 October 2026.
- FreeScout has the newer release on record: 1.8.249, 31 October 2026, against v1.31.1, 29 October 2026.
- Both are listed under the same license: AGPL-3.0.
- Platforms differ: Frappe Helpdesk lists Docker; FreeScout lists PHP, Docker.
- Both are filed under the same categories: Ticketing.