Chatwoot vs Zammad
Both Chatwoot and Zammad are self-hosted alternatives to Help Scout, Intercom and Zendesk.
Side by side
| Field | Chatwoot | Zammad |
|---|---|---|
| Description | Customer communication platform. | Easy to use but powerful support and ticketing system. |
| GitHub stars | 38,716 | 6,064 |
| License | ⊘ Proprietary | AGPL-3.0 |
| Platforms | Ruby, Docker, K8S | Ruby, deb |
| Latest release | v4.19.1, 24 October 2026 | No release recorded |
| Repository activity | 30 October 2026 | 30 October 2026 |
| Health | Active | Active |
| Categories | Communication - Custom Communication Systems | Ticketing |
| Website | https://www.chatwoot.com | https://zammad.org/ |
| Source code | https://github.com/chatwoot/chatwoot | https://github.com/zammad/zammad |
Where the records differ
Computed from the two records above: a line appears only where the dataset states a figure, a date or a set relation, and no line recommends one application over the other.
- Chatwoot has more GitHub stars in the dataset, 38,716 against 6,064.
- Both repositories last recorded activity on 30 October 2026.
- Chatwoot has a release on record (v4.19.1); the dataset records no release for Zammad.
- Licenses differ: Chatwoot is listed under ⊘ Proprietary; Zammad under AGPL-3.0.
- Platforms differ: Chatwoot lists Ruby, Docker, K8S; Zammad lists Ruby, deb.
- Chatwoot is filed under Communication - Custom Communication Systems; Zammad is filed under Ticketing.