Chatwoot vs Frappe Helpdesk
Both Chatwoot and Frappe Helpdesk are self-hosted alternatives to Zendesk.
Side by side
| Field | Chatwoot | Frappe Helpdesk |
|---|---|---|
| Description | Customer communication platform. | Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. |
| GitHub stars | 38,716 | 3,470 |
| License | ⊘ Proprietary | AGPL-3.0 |
| Platforms | Ruby, Docker, K8S | Docker |
| Latest release | v4.19.1, 24 October 2026 | v1.31.1, 29 October 2026 |
| Repository activity | 30 October 2026 | 31 October 2026 |
| Health | Active | Active |
| Categories | Communication - Custom Communication Systems | Ticketing |
| Website | https://www.chatwoot.com | https://frappe.io/helpdesk |
| Source code | https://github.com/chatwoot/chatwoot | https://github.com/frappe/helpdesk |
Where the records differ
Computed from the two records above: a line appears only where the dataset states a figure, a date or a set relation, and no line recommends one application over the other.
- Chatwoot has more GitHub stars in the dataset, 38,716 against 3,470.
- Frappe Helpdesk recorded repository activity more recently, 31 October 2026 against 30 October 2026.
- Frappe Helpdesk has the newer release on record: v1.31.1, 29 October 2026, against v4.19.1, 24 October 2026.
- Licenses differ: Chatwoot is listed under ⊘ Proprietary; Frappe Helpdesk under AGPL-3.0.
- Platforms differ: Chatwoot lists Ruby, Docker, K8S; Frappe Helpdesk lists Docker.
- Chatwoot is filed under Communication - Custom Communication Systems; Frappe Helpdesk is filed under Ticketing.